Frequently Asked Questions

What Do You Want to Know? Ask us here!


Can I call and speak to someone regarding a product?

Yes, you can call and speak to one of our highly trained staff

Can we pick up from your showroom/warehouse?

Yes, please give us a call in advance and let us know when to expect you.

Do you deliver?

Yes, we deliver Australia wide. 

Do you deliver to a PO Box?

No we don’t, only to residential or business addresses.

How much is delivery?

The cost of delivery varies depending on the product and location. If shopping in-store one of our staff members can work out a delivery quote for you. If shopping online we offer a freight calculator which will work it out for you. Simply enter your state and postcode and a freight price will be calculated.

Which payment methods can I use to pay for my order?

Visa, Mastercard, bank cheque, direct deposit (BSB and account number), online order we accept Visa, Mastercard, Pay Pal, direct deposit (BSB and account number) and Afterpay.

Can I pay for my order over the phone?

Yes you can pay over the phone using a Visa or Mastercard.

Can I pay for my order at the time of delivery?

No you can’t. All orders must be paid in full before they can be dispatched from our warehouse.

Do you sell gift vouchers?

Yes we do. To arrange a gift voucher call our Cheltenham head office on (03) 9583 3060.

Do you have social media accounts?

Yes we do. We love new followers so check us out on the following accounts:

What should I use to protect my timber outdoor furniture?

We recommend a mild detergent with a soft cloth every 6 months, along with an oiling with a natural oil to keep the timber from drying out and splitting over time.

What is PE Wicker and how do I care for it?

All of the wicker furniture at Outdoor Living Direct has been manufactured using polyethylene wicker, otherwise known as PE wicker. PE wicker is a synthetic plastic which has been UV treated to ensure a prolonged life span. One of the advantages of PE rattan is its low maintenance. To clean PE rattan, simply brush down the rattan using a soft brush to remove loose dirt and dust. Wipe down the rattan regularly using a cloth and mild soapy water, then rinse off using a bucket or hose. Make sure you remove the cushions first! Avoid using chemical cleaners. Australia’s harsh environment will ultimately damage anything that is left exposed to the sun for long periods, including buildings, cars and furniture. In extreme conditions, PE rattan can start to deteriorate and will become brittle in as little as 18 months, if it is constantly exposed to the sun. We strongly recommend that your rattan furniture is either covered, or stored out of the sun when not in use. We are able to supply custom made covers for all outdoor products – please contact customer service for a quotation. For more information on polyethylene rattan please check out our buyer’s guide to wicker furniture.

Are your cushions water proof?

Cushions are water resistant not water proof.

Are your cushion covers machine washable?

Yes most of our cushions are machine washable. Simply unzip the cover off and place in the machine on a warm, gentle cycle. The cushions which don’t have a zip can be cleaned using a warm, damp cloth. To dry, simply hang the cushion cover outside. We don’t recommend tumble drying as this can cause the cover to shrink.